In an effort to expedite answers to commonly-asked questions, we're compliling a list of questions and answers for you to review prior to contacting us. Please check back regularly, as this page will continuously be updated.
Can I get a copy of my owner's manual?
For Jacuzzi spas, please check under the Owner's Manual and Technical Specifications section for your 200, 300, 400 or LX Series Jacuzzi. Not all owner's manuals are avaialble online for all models. For Nordic spas, please visit the Owner's Center section for your model of interest. If your model isn't listed, please contact us and we will do our best to obtain it for you.
How do I order a new cover for my hot tub?
If your hot tub was manufactured by Jacuzzi or Nordic and you know your model name/number, give us a call and we can quickly order the correct cover for you. For all other covers, we require specific information about your cover -- for example, shape, skirt length, tie-down length and radius (for spas with rounded corners.)
We put together an order form explaining how to take the correct measurements. Please download our spa cover order form, fill out in its entirety, then fax back to one of our store locations.
How do I identify which filter I need for my hot tub?
View our detailed instructions for identifying your filter cartridge.
Maintain Healthy Spa Water
Alway maintain your spa's water chemistry within the following
parameters as defind by the Association of Pool and Spa Professionals/USA.
| pH | 7.4 - 7.6 |
| Free Chlorine | 3.0 - 4.0 ppm |
| Free Bromine | 2.0 - 4.0 ppm |
| Total Alkalinity | 100-120 ppm |
| Calcium Hardness | 150-250 ppm |
Do you disassemble, move and rebuild tables?
Yes! Please contact us for additional information.
Do you refelt tables?
Yes! Please contact us for additional information.
What is the minimum room size I need for my new billiard table?
| Table Size | Playing Surface | 48" Cue | 52" Cue | 57" Cue |
| 7' Bar | 39" x 78" | 11'3" x 4'6" | 11'11" x 15'2" | 12'9" x 16'0" |
| 8' Standard | 44" x 88" | 11'8" x 15'4" | 12'4" x 16'0" | 13'2" x 16'10" |
| 8' Professional | 46" x 92" | 11'10" x 15'8" | 12'6" x 6'4" | 13'4" x 17'2" |
| 9' Tournament | 50" x 100" | 12'2" x 16'4" | 12'10" x 17'0" | 13'8" x 17'10" |
This section is in development.
Please check back at a later time.
How do I register my new hot tub for warranty?
To register your new Jacuzzi, please visit http://www.jacuzzihottubs.com/warranty-registration/. To register your new Nordic, please visit http://nordichottubs.com/owner-center/customer-warranty-registration-ck.html.
Do you knock down, move and rebuild tables?
Yes! Please contact us for additional information.
Do you refelt tables?
Yes! Please contact us for additional information.
How do I schedule a service appointment?
Didn't find what you were looking for? Contact our customer service department.